All guests must travel with their passport and any necessary visas as required by your country of origin. All guests should consult their consulate for up-to-date travel document and medical requirements.
By official regulations, take account that Passport or your country’s Official ID must be shown for registering at the hotel upon arrival.
Yes, all guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation. Register your account today.
It is only a 45-minutes drive from Cabo International Airport to the Hotel.
Transfers will be available for purchase at a later date.
Yes, the hotel has free Wi-Fi internet access throughout all common areas and rooms.
The resort is located in Cabo San Luca.
The Hard Rock provides 110 volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.
All meals are at your leisure. The Hard Rock Punta Cana offers many included dining options, as well as some options for purchase. Please see our dining page for all info.
All of our restaurants’ dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
You can tell us about food allergies or special food requirements at Public Relations desk, where we will notify each restaurant. We also have detailed food descriptions on the menus.
The Hard Rock Los Cabos is an all-inclusive resort. There are some additional dining, amenities and excursion options that will be available at additional cost. All guests are required to provide a credit card for incidental charges upon check in.
If you are planning to travel off property for shopping and such, we recommend bringing some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at the lobby. Most of the venues accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.
Dress is casual (shorts, shirts, skirts, jeans, etc.). Theme nights will be announced before the event. Make sure to bring plenty of sunscreen.
All of our restaurants’ dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
Should a guest require medical attention, 24 Hour Medical services are available. Charges may apply.
No. Events are not sold separately. All packages must be purchased through Rose Tours only. No one will be admitted to any of our events without proper credentials which are issued by Rose Tours.
Book your flights into Cabo International Airport. Transfers will be available for purchase. The first events will be scheduled for 6PM on May 8th, 2026. Please give yourself time for transfer and check in. Check in is at 3:00 PM and check out is at 11:00 AM.
The celebrity & artist lineup is subject to change. No refunds will be given in the event of any artist changes.
While the Hard Rock Los Cabos does offer their Unleashed pet program, this program is not available for group bookings.
With the exception of Seeing Eye dogs or service animals, no pets will be allowed.
Please read the cancellation policies for this destination. event. These cancellation policies differ from the standard resort policies.
ALL PAYMENTS ARE NON-REFUNDABLE
ALL NO SHOWS WILL BE ASSESSED A 100% CANCELLATION FEE.
If you have taken insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments.
Name changes are permitted for $100 per person, however at least one guest from the original reservation must remain in the room. Changing all names in a room are not permitted and considered a cancellation. Name Changes are not permitted for Match Program or Single Reservations. Cancellation penalties will apply.
The person taking your place needs to register at www.reservations.rosetours.com and add their credit card information. You must work out the money already paid among yourselves. The person taking your place pays the remaining balance to Rose Tours.
When you are ready to complete the name change, email one of the staff at Rose Tours the name of the person taking your place and who is paying the $100 name change fee.
Also have your roommates email one of the staff at Rose Tours that they approve the name change. No name change will take place till everyone on the reservation agrees in writing to the change. Once all the emails have been received, the name change will be completed. The $100 fee will be charged and confirmation will be emailed to all roommates.
Name changes can be completed up to 1 month prior to the event. No name changes will be made after the deadline.
You cannot double book yourself on the event. If you double book, your reservations will be cancelled and your money refunded.
Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself.
Downgrades are prohibited. No Downgrade request will be taken.
Seating will be determined by time of booking with seating assignments made in descending order of room categories. I.e. Rock Suite Rooftop Terrace will be assigned first, down to Deluxe partial view rooms. Please see our prices page for details.
Our privacy policy is agreed to at the time of booking. You can review this policy here.
Our terms and conditions are agreed to at the time of booking. You can review these terms here.
Accessible ________ are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. The rooms do not have hydro spa tub. With King beds only.
In addition we have ramps throughout the hotel. Including reception, pool and beach access areas. There are elevators located in all buildings and lobbies.
If you need an accessible suite, please book __________ room and call Rose Tours to request an accessible suite.
If you have any other questions or need assistance, Rose Tours is available Monday through Friday from 9AM to 5PM ET. All reservations are done online, but please call if you need any assistance.
Phone: 215-663-8800
Email: [email protected]